Home > Shipping

Shipping Policies

*Free Shipping

Our free shipping offer is for economy shipping service on orders over $99 and applies only to customers with a shipping address in the contiguous United States.

Free Shipping Upgrade for Backorders

Customers who secure a backorder for out of stock merchandise will, once the order is fulfilled, receive an upgrade from Economy to Standard Ground shipping at no charge. This offer applies to customers with a shipping address in the contiguous United States.

Shipping Rates

Shipping rates are based on the weight of the shipment and the standard rates of the shipping service that you choose during checkout.

Shipping Address Policy

In order to protect the consumer, credit card holder, and JLM Merchandise from fraudulent activity, there are a number of fraud protection measures in place. One of these measures is shipping address verification. All JLM Merchandise orders will ship only to addresses that have been verified to be associated with the credit card used for the purchase. We use an Address Verification Service (AVS) to verify shipping addresses. For purchases paid via PayPal, the shipping address must be a "confirmed" PayPal address. Orders paid for by Check or Money Order can be shipped to any address. Any order may be canceled at our discretion.

Order Processing and Delivery Times

We ship most packages within 24-48 hours (same day in some cases) via UPS, FedEx, or USPS. Special and custom orders may take up to 72-96 hours to process. You will be notified immediately if any additional delays are expected. All shipments are sent via a "traceable" means, and you will be provided with a tracking number when it is available. Economy Shipping delivery may take 5-10 business days from the time we ship the order, where Ground Shipping delivery may take 3-7 business days from the time we ship the order. 2nd Day and Next Day shipping services are available and can be chosen during checkout. 2nd Day and Next Day shipping applies to the actual delivery time from the time we ship your order and does not include processing and handling time.and Please note that UPS and FedEx do not pick up or deliver on weekends or holidays. (Example: A package shipped via UPS Next Day Air shipped on Friday will not be delivered until Monday). We cannot guarantee delivery times as the shipping companies maintain control of this. However, we will expedite all orders to the best of our ability. If your shipment is delayed any reason, please contact the shipping company and provide them with your tracking number.

Estimated Total Delivery Time Disclaimers

  • Estimated Processing Time + Estimated Shipping Time = Estimated Total Delivery Time
  • Processing can take from 1 to several days depending on the product, as special orders and custom-made products take longer
  • Business days exclude Saturdays, Sundays, and Federal holidays
  • Estimated Total Delivery Time applies to all in-stock products only (no pre-orders or back orders)
  • If we must review an order for security reasons, that review may cause the Estimated Delivery Time to be delayed


International Orders

Nearly all of our inventory is available to ship worldwide with the exception of SecurityMan and SVAT products. For international orders, we accept payment in the following forms: PayPal or Money orders, which should be made out in US Dollars.

After submitting the order, we will run a series of verification checks, including IP address verification, shipping and billing address verification, and you will be sent a verification e-mail questionnaire, and you may be asked to fax a signed authorization form with copies of the front and back of the credit card used to make the purchase. Please understand that this is for fraud protection purposes and the security of our customers and our company. To avoid this extensive verification procedure, the best way to pay for international orders is via PayPal.

We ship only USPS Priority Mail International or Express Mail International for an additional fee. USPS Priority Mail International fees are built into our shopping cart and will be added to your order during checkout. If you wish to have your product shipped via USPS Express Mail International, please contact us for a quote.

You may incur Customs duties, value added tax, or brokerage fees which are the responsibility of the customer. JLM Merchandise will not bear the responsibility for any charges incurred outside the actual transaction between the customer and JLM Merchandise.

You may also experience Customs delays. JLM Merchandise has no control over these delays and cannot provide status updates on when a package will clear Customs. After clearing Customs, the package delivery is assumed by your country's local courier service and may be assigned a new tracking number. We do not see and are not sent this number, so you must contact your local courier service to inquire about delivery status.

Lastly, please bear in mind that our electrical products are designed and manufactured to operate in the United States. Many international power systems employ a 220V/50Hz system whereas the U.S. and a handful of other countries use a 110V/60Hz power system. Should you belong to a country that doesn't use the U.S. power system you should obtain a power converter to prevent any complications. We're very happy to conduct business with customers in more than 60 nations worldwide.

Discreet Payment and Shipping

Billing Privacy

  • We accept payments from Western Union, PayPal, U.S. Postal Service Money Orders, and personal checks (money orders and checks require up to 10 days clearance), which ensures anonymity when doing business with us, and avoiding potential conflicts regarding your package's delivery.


Shipping Privacy

  • We ship all orders in unmarked, plain brown boxes so as not to attract attention. In fact, the discreetness starts with our company name - a return address on a package saying "JLM Merchandise" will attract much less attention than "JLM Surveillance and Security"! You also have the option of having your package held for pickup, so you can personally pick it up at your local UPS or FedEx service location. To have your package held for pickup, simply leave a message in comments stating so, or contact us after you've placed your order and let us know your wishes.


E-Mail Privacy

  • To help you further safeguard your personal privacy, you may want to take the additional preventative measure of creating a secure e-mail account. There are free e-mail services, such as Gmail, Hotmail, and Yahoo. Of course, you can always place your order over the phone at 888-483-3377. Ask us not to send you any e-mail and we won't!